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Free Setup, Support and Training
Our experience has shown that "getting started with something new" can be difficult.
That's why, we offer personal one-on-one training and setup to get you started in hours not days or weeks.
EBSuite's Online / Offline User Guides explain every feature step-by-step in each module (.PDF format).
Or our interactive Flash Tutorials present each feature to you.
EBSuite Support Portal
Visit our self-service support portal to log a service request,
search for an answer, or view a flash tutorial.
EBSuite CRM Users Guides
Our online and offline CRM users' guides cover every feature in each module.
Our users' guides offer step-by-step process to learn every aspect of our applications.
To access our Online User Guide, simply click on the Help ? icon in the upper right corner of the application. Next, select a topic or module from the index on the left frame.
Or download a complete User's Guide for each module by clicking on the URL listed at
the top of the left frame.
EBSuite's Knowledge Base & FAQ's
Search our Knowledge Base for answers to FAQ's (Frequently Asked Questions).
To access our Knowledge Base simply click on the Help ? icon in the upper right corner of the application.
Next, select the Support Portal tab and create an account using your email address.
Next, click on the Knowledge Base tab. Our Knowledge Base provides a
full text string search and will search our entire database for matches. Therefore,
you are not limited to specific "keywords" for your search.
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Live! Customer Support Hours (CAP)
Our customer support representatives are available online or by telephone. If you prefer
contact by telephone, please call customer service at 1-888-CRM-EBS0 (1-888-276-3270)
from 6:00 a.m. to 6 p.m., Eastern Standard Time, Monday-Friday (except for statutory holidays).
EBSuite's Video Tutorials
These self-paced on-demand tutorials allow users to train when it's convenient.
Just log in to your EBSuite account and click Help button located in the upper right corner, next,
click on the Flash button to get started.
Online Service Requests
You are welcome to submit a service request online. Your request or "ticket" will be automatically routed
to our service staff. Our case routing permits us to route your case to the person on our staff that
is the most qualified.
To submit a service request, click on the Support Portal tab located on the top left of this page.
Login and provide your email address. You will receive your answer by email and in your support portal account.
With no contracts to sign, no hidden fees you're up
and running in 24 hours or less...
Enterprise grade CRM @ No Risk.
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EBSuite is the Leader in Delivering Fully Automated On-Demand CRM
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Sales Force Automation, SFA, Salesforce, Customer Relationship Management, CRM, Customer Management, Contact Management, Call Center, Lead Management, Opportunity Management, Asset Management, Sales Forecast, Sales Teams, Product Interest, Multiple Product Price Books, Quote Builder Commission Credit, Sales Territory Management, Report Builder, Sales Metrics, Role Base Access Control, Group Calendar, Task, Appointment Calendars
Case, Service Request, Customer Support, Support Ticket management, Customer Service, Help Desk, Helpdesk, Knowledge Management, Solution, FAQ, Call Center, Customer Self Service Portal, Asset Management, Role Base Access Control, Case Dispatcher, Customer-facing Web Service, Customer Surveys, Group Calendar, Task, Appointment Calendars
Email Campaign, Contact List, Campaign Management, Online Promotion, Audience, Audience List, List Builder, Increase Sales, Brand, Campaign ROI, Call Center, Calendar, Task, Appointment
File, Source Control, Version Control, Check In, Check Out, Checkin, Checkout, Diff, Bug Tracking, Bug Management, Patch Management, Project Management, Project Scheduling, Gantt Chart, Task Scheduling, Calendar, Task, Appointment
Online Hosted, Web Based Application, Hosted Application, Application Service Provider, ASP, J2EE, AJAX, Open Source, Solution Provider, Enterprise Solution Provider, EBusiness, E-Business Suite
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EBSuite.com Implements CRM Solution for Asteres Inc
