 |
 |
 |
|
| Benefits
|
Asset Management Tracking
Track all your important service assets, such as hardware, software licenses,
parts, expiration dates as well as serial numbers.
This is designed for the management of high technology or IT asset tracking and service.
Combine service desk automation with asset management to assist support agents to quickly and
comprehensively access system configurations. Support end-user's system to save time during the
trouble-shooting process.
360 Degree View of All Assets
Standardize your asset management process
Ensure the reliability of your equipment with records
Standardize your Best Practices
|
| Highlights
|
Complete Asset Tracking
Track every detail of your organization’s assets, including costs, history, maintenance and failures.
Review current assets status to plan for future requirements.
Service Requests Related to Assets
Provide customers the ability to submit service requests related to their assets.
Track and report all service history for their equipment and service.
Automatic Work Flow Templates
Ensure easy and prompt follow-through, or
escalate cases to a more experienced representative.
Automatically report on all aspects of service with Report Builder.
|
|
 |
|
|
 |
 |
 |
|
|
|
EBSuite is the Leader in Delivering Fully Automated On-Demand CRM
|
|
Sales Force Automation, SFA, Salesforce, Customer Relationship Management, CRM, Customer Management, Contact Management, Call Center, Lead Management, Opportunity Management, Asset Management, Sales Forecast, Sales Teams, Product Interest, Multiple Product Price Books, Quote Builder Commission Credit, Sales Territory Management, Report Builder, Sales Metrics, Role Base Access Control, Group Calendar, Task, Appointment Calendars
Case, Service Request, Customer Support, Support Ticket management, Customer Service, Help Desk, Helpdesk, Knowledge Management, Solution, FAQ, Call Center, Customer Self Service Portal, Asset Management, Role Base Access Control, Case Dispatcher, Customer-facing Web Service, Customer Surveys, Group Calendar, Task, Appointment Calendars
Email Campaign, Contact List, Campaign Management, Online Promotion, Audience, Audience List, List Builder, Increase Sales, Brand, Campaign ROI, Call Center, Calendar, Task, Appointment
File, Source Control, Version Control, Check In, Check Out, Checkin, Checkout, Diff, Bug Tracking, Bug Management, Patch Management, Project Management, Project Scheduling, Gantt Chart, Task Scheduling, Calendar, Task, Appointment
Online Hosted, Web Based Application, Hosted Application, Application Service Provider, ASP, J2EE, AJAX, Open Source, Solution Provider, Enterprise Solution Provider, EBusiness, E-Business Suite
|
|
EBSuite.com Implements CRM Solution for Asteres Inc
