 |
 |
 |
|
| Benefits
|
Customer Service Reports
Automatically deliver service reports to customers, executives or managers. Create, define and publish the report on the web for their easy access. Leverage satisfied customers into a strategic asset.
Automatically Keep Customers Informed on Service
High Technology Service Organizations
Information is never lost
|
| Highlights
|
Customer Service Reports with Report Builder
Deliver unique service reports to each customer. Design your report with the metrics, then publish it on the web for easy access. Great for high technology organizations where system service and history reports are required.
Service Report Analysis
Identify what is working in your organization...and where you could improve. Sort reports by issues, products, time required to resolve, and all your custom fields.
Case Service Reports
Create and track service representatives activity. Over 75 built-in standard reports, Reports include: service rep. cases by organization and/or customer, time period, case duration, actual rep. time, products, service level, as well as custom fields.
|
|
 |
|
|
 |
 |
 |
|
|
|
EBSuite is the Leader in Delivering Fully Automated On-Demand CRM
|
|
Sales Force Automation, SFA, Salesforce, Customer Relationship Management, CRM, Customer Management, Contact Management, Call Center, Lead Management, Opportunity Management, Asset Management, Sales Forecast, Sales Teams, Product Interest, Multiple Product Price Books, Quote Builder Commission Credit, Sales Territory Management, Report Builder, Sales Metrics, Role Base Access Control, Group Calendar, Task, Appointment Calendars
Case, Service Request, Customer Support, Support Ticket management, Customer Service, Help Desk, Helpdesk, Knowledge Management, Solution, FAQ, Call Center, Customer Self Service Portal, Asset Management, Role Base Access Control, Case Dispatcher, Customer-facing Web Service, Customer Surveys, Group Calendar, Task, Appointment Calendars
Email Campaign, Contact List, Campaign Management, Online Promotion, Audience, Audience List, List Builder, Increase Sales, Brand, Campaign ROI, Call Center, Calendar, Task, Appointment
File, Source Control, Version Control, Check In, Check Out, Checkin, Checkout, Diff, Bug Tracking, Bug Management, Patch Management, Project Management, Project Scheduling, Gantt Chart, Task Scheduling, Calendar, Task, Appointment
Online Hosted, Web Based Application, Hosted Application, Application Service Provider, ASP, J2EE, AJAX, Open Source, Solution Provider, Enterprise Solution Provider, EBusiness, E-Business Suite
|
|
EBSuite.com Implements CRM Solution for Asteres Inc
