Dashboards
Pre-configured, one-click customized dashboards provide decision making information for each role, from support representative to executives. This is presented on the "Main Page" to display critical metrics the instant they login. Support managers utilize the case charts to identify problems and increase service velocity. Executives utilize the case status and stages to predict future resource allocation.

Real-Time Reports
EBSuite's dashboards provide real-time analysis of your business. Reports give you the competitive edge in today's fast paced business world. Most reports enable drill-downs into the actual data to see each detail presented from the graph or chart.

Dashboard Exports
EBSuite's dashboard charts and reports are available for export in .PDF, HTML and CSV data in formats. Support managers now have the ability to instantly publish their reports to executives and support team members.